Advanced Services
Enhance your inbound call handling
Choosing 08numbers.com gives you access to market leading inbound services.
Time of Day Routing (ToD)
Set up your opening hours and choose where you want your calls going to via your easy to use portal account.
- You can choose to have a different opening time and closing times of reach day of the week (e.g. Mon – Fri 9am – 5:30pm/ Sat – Sun 10am – 4pm)
- No need to worry about changing your settings each day. You enter the information in once and out of hours or a specific time your calls can be routed to a call answering service or voicemail.
- Easily configure special dates in advance such as bank holidays and Christmas Day without changing your original configuration.
ToD Routing £4.00 /month
ToD Routing with Welcome Message £5.50 /month
ToD Routing with Welcome Message and 3 target destinations £7.50 /month
Auto Attendant/ IVR
IVR’s are an ideal solution for companies with multiple departments or small businesses looking to appear professional.
We offer different levels of IVR’s to suit every business. You can choose between our simple and multi level IVR. Both options help your callers get through to the right place first time. Using a string of different key pad buttons, callers can press 1 for sales, 2 for accounts and 3 for all other services.
- You can record and upload bespoke announcements for each option.
- Improve your customer service and staff productivity.
- Your callers will be happy because your lines will never be engaged.
IVR with up to 6 options £5.00 /month
Multi level IVR with sub menu options £10.00 /month
Hunt Groups
Set your business number to ring up to three extensions as a call hunt group. You can set up calls to go to 3 target numbers within the office or remotely. (i.e. office, mobile and home).
- Change your target numbers in real-time via your online management account.
- Choose to send your unanswered calls to voicemail or a live answering service.
- Improve productivity and customer service by answering more calls.
- Your callers will never be greeted with an engaged or busy tone.
£15.00 /month
Fax to Email
With a standard fax systems you require a separate landline, fax machine and consumables, Our fax to email service eliminates all of these costs which could save you over £200 a year and make your office environment greener by reducing your carbon foot print.
£4.50 /month